Shipping policy

GIFTS R US — SHIPPING & DELIVERY POLICY

Effective Date: 26 October 2026

Thank you for shopping with Gifts R Us — Thoughtful Gifts for Every Occasion.

We are committed to providing a convenient, secure and reliable online shopping experience. Whether you're purchasing a birthday surprise, a special occasion gift or something thoughtful for someone you love, we aim to ensure that your order reaches its destination safely and efficiently.

Please read our Shipping & Delivery Policy before placing an order.

1. Shipping Areas

Gifts R Us currently delivers exclusively within the Republic of South Africa.

We offer nationwide delivery to eligible residential and business addresses, subject to courier availability and service coverage.

At present, we do not offer international shipping.

Certain remote or outlying areas may experience longer delivery times or additional courier restrictions. Any applicable delivery charges will be displayed at checkout.

2. Our Courier Partners

To provide reliable delivery services throughout South Africa, Gifts R Us works with established courier providers, including:

  • Aramex Store-to-Door

  • The Courier Guy

The available delivery methods will depend on your location, parcel dimensions, weight and the shipping services supported at checkout.

Where necessary, Gifts R Us may arrange delivery through another reputable courier provider.

3. Order Processing

Once your order has been placed and payment has been successfully confirmed, we begin preparing it for dispatch.

Our standard order processing timeframe is:

1–3 business days

Please note:

  • Orders are processed during normal business days, Monday to Friday, excluding South African public holidays.

  • Orders placed over weekends or public holidays will ordinarily begin processing on the next business day.

  • Processing times may be longer during major sales, festive periods or unusually high order volumes.

  • Orders requiring additional verification may take longer to process.

We will make reasonable efforts to notify customers of any significant processing delays.

4. Estimated Delivery Times

Our standard estimated delivery timeframe is:

8–11 business days from confirmed payment, including normal order processing, unless a different estimate is provided for a particular product or delivery service.

Actual delivery times may vary depending on:

  • Your delivery address and location.

  • Courier service availability.

  • Remote or outlying delivery areas.

  • Weather conditions.

  • Public holidays.

  • High courier volumes.

  • Peak shopping and festive seasons.

  • Unforeseen operational disruptions.

Business days refer to Monday through Friday, excluding South African public holidays.

Please note: Delivery times are estimates rather than guaranteed arrival dates, unless expressly agreed otherwise.

We will fulfil orders within the period agreed with the customer or, where no period has been agreed, within the timeframe required by applicable South African law.

5. Shipping Costs

Gifts R Us aims to offer affordable and transparent delivery fees.

Our standard intended shipping rates are:

Aramex Store-to-Door

  • Orders below R800: R89.99 standard delivery.

  • Qualifying orders of R800 or more: FREE DELIVERY.

The Courier Guy

  • Orders below R800: Delivery charges calculated at checkout based on the applicable courier rate.

  • Qualifying orders of R800 or more: FREE DELIVERY, where this option is configured and available at checkout.

The applicable delivery fee will always be displayed during checkout before you complete payment.

Additional charges may apply to exceptional delivery requirements where disclosed and agreed before payment.

6. Free Delivery Offer

Gifts R Us offers free standard delivery on qualifying orders of R800 or more within South Africa.

The free-shipping threshold is calculated on the eligible merchandise subtotal after applicable discounts and before shipping charges.

The offer is subject to the delivery methods, locations and conditions displayed at checkout.

If an order no longer qualifies for free delivery after a discount is applied, the applicable shipping fee may be charged.

Gifts R Us reserves the right to amend future shipping promotions, without affecting orders already accepted.

7. Order Confirmation and Tracking

After successfully placing an order, you should receive an order confirmation through the email address or other contact method supplied at checkout.

Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

Customers may use the tracking details to monitor the progress of their parcels through the relevant courier service.

Please allow time for tracking information to become active after collection.

8. Delivery Address and Contact Information

Customers are responsible for supplying accurate and complete delivery information.

Please ensure that your order includes:

  • Recipient's full name.

  • Correct street address and building details.

  • Suburb, city and postal code.

  • Valid South African contact number.

  • Any necessary access instructions.

Incorrect or incomplete delivery details may cause delays or unsuccessful delivery attempts.

If you discover an error in your delivery information, please contact Gifts R Us as soon as possible.

Address changes cannot always be accommodated once an order has been dispatched.

Where a customer provides incorrect information, reasonable additional redelivery costs may apply, subject to applicable law.

9. Delivery Attempts and Failed Deliveries

Our courier partners may contact customers or recipients to arrange delivery.

If a delivery attempt is unsuccessful because:

  • Nobody is available to accept the parcel.

  • The address supplied is incorrect or incomplete.

  • Access to the delivery premises is restricted.

  • The recipient cannot be contacted.

The courier may attempt redelivery or return the parcel to the sender.

Where the failed delivery results from circumstances attributable to the customer, reasonable additional delivery charges may apply.

Gifts R Us will assist customers with available redelivery arrangements wherever reasonably possible.

10. Damaged, Missing or Incorrect Parcels

We take care when preparing and packaging orders.

If your parcel arrives damaged, appears to have been tampered with or contains incorrect items, please contact us promptly.

We recommend reporting visible damage or delivery discrepancies within 48 hours of receipt to help us investigate efficiently.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the packaging and affected items, where possible.

  • Any relevant courier information.

Keep the original packaging until the matter has been assessed.

The recommended 48-hour reporting period does not limit your statutory consumer rights.

Where goods are lost, damaged or incorrectly supplied before delivery, Gifts R Us will address the matter in accordance with applicable South African consumer protection legislation.

11. Risk and Responsibility During Delivery

Gifts R Us remains responsible for the risk of loss or damage to goods until they have been delivered to the customer or a person designated by the customer, in accordance with the Consumer Protection Act 68 of 2008.

We will work with our courier partners to investigate parcels that are lost or damaged in transit.

Where required by law, customers will be entitled to an appropriate remedy, including replacement or refund.

12. Delivery Delays

Although we work with reputable courier providers, unexpected delays can occasionally occur.

Possible causes include:

  • Severe weather.

  • Courier network disruptions.

  • Strikes or industrial action.

  • Public holidays.

  • Natural disasters.

  • Increased parcel volumes.

  • Road closures or transport interruptions.

We will make reasonable efforts to assist customers, investigate delays and communicate significant changes to expected delivery times.

Nothing in this policy excludes a customer's rights relating to delayed or unfulfilled orders under applicable South African law.

13. Order Cancellations Before Dispatch

Customers who wish to cancel an order should contact Gifts R Us as soon as possible.

Where an order has not yet been dispatched, we will assess the cancellation request and process any refund due in accordance with our Return & Refund Policy and applicable legislation.

Once an order has been dispatched, the relevant return and statutory cancellation provisions will apply.

14. Returns and Refunds

For information about returning products, requesting exchanges, reporting defective goods or obtaining refunds, please refer to our Return & Refund Policy.

This policy is available through our website and relevant checkout links.

Nothing in this Shipping & Delivery Policy limits customers' statutory rights under the Consumer Protection Act or Electronic Communications and Transactions Act.

15. Contact Us

If you have questions about shipping, delivery times, tracking or an existing order, please contact our customer support team.

Gifts R Us

Website: https://giftsrus.co.za

Customer Support: Through the Contact Us page on our website.

When contacting us about an order, please include your order number so that we can assist you efficiently.

OUR DELIVERY PROMISE

At Gifts R Us, we know that a gift is more than just a product — it is a thoughtful gesture that creates a special moment.

That's why we aim to carefully prepare every order, work with trusted South African delivery partners and provide clear communication throughout the delivery process.

Gifts R Us — Thoughtful Gifts for Every Occasion.