GIFTS R US — RETURN & REFUND POLICY

Effective Date: 26 October 2026

Welcome to Gifts R Us, your South African destination for thoughtful gifts for every occasion.

We are committed to offering quality products, reliable service and a pleasant shopping experience. If something goes wrong with your order, we will assist you in resolving the matter fairly and in accordance with applicable South African consumer protection legislation.

1. Returns and Eligibility

Gifts R Us offers a voluntary 7-day change-of-mind return period from the date you receive your order, subject to the following conditions:

• The product must be unused, undamaged and in its original condition.

• The product must be returned in its original packaging, with all accessories, labels and documentation.

• Proof of purchase, such as an order confirmation or invoice, must be provided.

• The return must be requested within 7 calendar days of delivery.

Please contact us before returning any item so that we can provide return instructions.

This voluntary return policy does not limit any additional cancellation, return or refund rights available under South African law.

2. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged or different from what you ordered, please contact Gifts R Us as soon as possible.

We encourage customers to report visible delivery damage or incorrect items within 48 hours of delivery to help us investigate promptly. This reporting period does not limit your statutory rights.

When reporting an issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging, where possible.

• Proof of purchase.

Under the Consumer Protection Act 68 of 2008, qualifying defective or unsafe goods may generally be returned within six months of delivery, with the consumer entitled to choose a repair, replacement or refund in accordance with section 56.

Gifts R Us will assess the matter and arrange an appropriate remedy in accordance with applicable legislation.

3. Products Damaged During Delivery

If your parcel arrives visibly damaged, we recommend that you:

1. Photograph the outer packaging before opening it.

2. Photograph any damaged products.

3. Keep the packaging and accompanying documentation.

4. Contact us promptly with your order number and supporting photographs.

We will investigate the matter and arrange an appropriate resolution.

Where goods are damaged before the risk of delivery passes to the customer, Gifts R Us will address the issue in accordance with applicable consumer law.

4. Refunds

Once we receive and inspect an eligible returned product, we will notify you of the outcome.

Where a refund is approved, we aim to process it within 5–10 business days, subject to any shorter period required by law.

Refunds will ordinarily be issued through the original payment method, where possible. The time taken for funds to appear in your account may depend on your bank or payment provider.

Original delivery fees may be excluded from refunds for voluntary change-of-mind returns where legally permitted.

Where a refund arises from defective goods, an incorrect item or another statutory entitlement, all applicable refund and return-cost obligations will be honoured.

5. Exchanges

Gifts R Us may arrange exchanges for:

• Incorrect products supplied.

• Products damaged during delivery.

• Defective products.

• Eligible unused products returned under our voluntary return policy.

Change-of-mind exchanges are subject to product availability and the conditions in Section 1.

Where a replacement product is unavailable, we will discuss an alternative resolution or refund as applicable.

6. Products Excluded From Voluntary Returns

For hygiene, safety or product-integrity reasons, the following products may be excluded from our voluntary change-of-mind return policy:

• Used personal-care or hygiene-related items.

• Opened products that cannot reasonably be resold for hygiene reasons.

• Personalised or custom-made gifts.

• Perishable goods.

• Used or damaged products.

• Gift cards, where legally permitted.

• Free promotional items supplied as part of a promotion.

Sale or clearance items are not automatically excluded from statutory return rights.

These exclusions apply only where permitted by law and do not remove customers' rights regarding defective, unsafe, incorrectly supplied or otherwise legally returnable goods.

7. Return Shipping Costs

Change-of-Mind Returns

For returns made under our voluntary 7-day policy, customers are responsible for reasonable return shipping costs unless Gifts R Us agrees otherwise.

Defective, Damaged or Incorrect Products

Where Gifts R Us is legally responsible for a return, we will arrange collection or cover reasonable return shipping costs as required by law.

Please do not send products back without first contacting us for return instructions.

8. Order Cancellations

Customers may request cancellation before an order has been dispatched.

If an order has not yet been dispatched, we will process the cancellation and any refund due, subject to applicable law.

Once an order has been dispatched, the applicable return or statutory cancellation provisions will apply.

For qualifying online transactions, customers may have a seven-day cooling-off right after receipt of goods under section 44 of the Electronic Communications and Transactions Act 25 of 2002, subject to the Act's exclusions and conditions. Where applicable, refunds will be processed within the statutory period, and the customer may be responsible for the direct cost of returning the goods.

9. Consumer Protection and Legal Rights

Gifts R Us operates in South Africa and respects the rights of consumers under applicable legislation, including:

• Consumer Protection Act 68 of 2008 (CPA).

• Electronic Communications and Transactions Act 25 of 2002 (ECTA).

• Other applicable South African consumer protection legislation.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded.

Where applicable legislation provides greater protection than this policy, the legislation will prevail.

10. How to Request a Return

To request a return, refund or exchange, please contact our customer support team and provide your order details.

Our team will review your request, advise you of the next steps and provide return instructions where appropriate.

Please ensure that any returned product is securely packaged to prevent further damage during transportation.

11. Contact Information

Gifts R Us

Website: https://giftsrus.co.za

Customer support: Please use the Contact Us page on our website.

We recommend including your order number in all correspondence to help us assist you efficiently.

OUR CUSTOMER PROMISE

At Gifts R Us, we believe that giving should be a joyful experience. From birthdays and special celebrations to thoughtful everyday surprises, we aim to deliver quality gifts and customer service you can trust.

If something isn't right with your order, we will work with you to find a fair and reasonable solution.

Gifts R Us — Thoughtful Gifts for Every Occasion.